A home-based coffee shop owner explains her pre-order scheduling system for managing high customer volume without causing neighborhood traffic. She documents her busy day making nearly 80 lattes, including fulfilling specialty orders and dealing with equipment malfunctions.
How I Manage 80+ Latte Orders From My Home Coffee Shop
A home-based coffee shop owner explains her pre-order scheduling system for managing high customer volume without causing neighborhood traffic. She documents her busy day making nearly 80 lattes, including fulfilling specialty orders and dealing with equipment malfunctions.
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Yesterday, I sold 81 lattes. Because of that, I got so many questions asking about crowd control, so today I'm gonna answer that.
Sold. Yesterday, I sold 81 lattes. Because of that, I got so many questions asking about crowd control, so today I'm gonna answer that. I own a cottage licensed home based coffee shop. I only sell through pre orders. My customers pre schedule the time that they want to pick up their coffee. And my schedule goes in intervals of 10 minutes. So you can reserve a spot starting 7 o', clock, 7 10, 7 20, and so on and so forth until 1pm with each time slot, I only allow two people to order, so there's only two cars in my driveway at a time. As soon as my customer arrives, their coffee is almost always ready. So as soon as they daily. So that way there are no crowds and no traffic accumulates on my street. All right, my makeup is done. Let's go get dressed and start prepping. First order of the day is actually one of the moms at my girl's school, so we're making her a s' mores latte. It got a little crazy here, and it's still crazy. Our 910 order has six lattes total. And then our 920 order is also another six lattes. By the way, in the middle of that rush, my tamper broke, like, seriously into a billion pieces. I'm back using my trusty old normcore tamper. Never failed me. She had a tamper tantrum. Wow. We have our 1140 order here and it's just two lattes. We have a banana bread latte with light ice and a carrot cake latte. We're at our last order of the day. We have two banana bread lattes. We ended the day with 79 lattes. I feel like every day I get shocked by the amount of coffees that we made because it just flies by. Thank you guys so much. See you guys next time. Bye.
- 01The Achievement Hook
State a high-volume result or achievement to grab attention.
- 02Addressing the FAQ
Identify a common question people ask about how you achieved that result.
- 03System Breakdown
Explain the logic or mechanics of how you handle the volume or process.
- 04The Transition
Shift from the talking-head explanation to the actual process.
- 05The First Instance
Show the very first step or order of the work day.
- 06The Chaos Peak
Describe a moment where the volume gets high or things get hectic.
- 07The Pattern Interrupt
Mention a small disaster or something that went wrong in the middle of the work.
- 08Mid-Point Check-in
Show a specific moment from later in the day to show progression.
- 09The Final Tally
Show the end of the day and reveal the final number.
- 10Sign-off
A quick thank you and goodbye.